Shipping policy
Welcome to NOVA TRADE COLLECTIVE LLC. We appreciate your purchase and are dedicated to dispatching your electronic gadgets in proper working order, securely packaged, and within a reasonable delivery window.
1. Order Processing Time
Following receipt of your order confirmation, every request goes through our verification and packing stage, which typically takes between 2 and 4 business days. Weekends and official public holidays are not counted in this window.
In the event of unusually large order surges, the preparation period may be extended slightly. Any customer whose order is affected by a notable delay will be personally informed by email well in advance.
2. Shipping Rates and Delivery Estimates
Postage fees are determined at checkout based on the destination and package specifications, and will be shown in full before you confirm payment.
Approximate delivery duration:
Standard Shipping: around 15 business days
These delivery estimates are not guaranteed. Actual transit time may fluctuate owing to courier congestion, customs procedures, unfavorable weather, routing restrictions, or seasonal holidays.
3. Shipment Confirmation and Order Tracking
When your order has been handed over to the carrier, a confirmation email will be dispatched to you containing the tracking number and carrier information.
It generally takes roughly 24 to 48 hours after pickup for the tracking status to become active and visible on the carrier's tracking platform.
4. Incorrect Address Disclaimer
Customers are urged to carefully review and confirm that the shipping address provided during checkout is complete, accurate, and up to date.
NOVA TRADE COLLECTIVE LLC bears no responsibility for packages that are misdelivered due to an address that was entered incorrectly or incompletely by the buyer. Should a parcel come back to us because of such an address issue, the customer will be charged a reshipment fee before it can be forwarded again.
5. Lost or Damaged Packages
Missing in Transit:
If your parcel appears to have gone astray, please contact our support desk no later than 2 days past the estimated delivery date so that we can file a trace request with the shipping company.
Arrived Damaged:
In the case of items arriving broken, defective, or with shipping damage, report the issue to us within 24 hours after delivery and attach clear photos of both the defective product and the outer carton.
Each claim is reviewed individually, and we aim to offer a fair and timely resolution.
6. Electronics Care and Usage Notice
Please operate, charge, and look after your electronic products according to the instructions supplied inside each package. NOVA TRADE COLLECTIVE LLC assumes no liability for damage caused by using incorrect chargers, exposing the device to water or extreme temperatures, attempting self-repair or modification, or any other form of improper handling.
7. International Shipping and Customs Notice
For parcels crossing international borders, the destination country may impose customs duties, import taxes, or processing fees. These charges are levied by local authorities and must be borne solely by the recipient; they are not included in the product price or the shipping fee you paid online.
8. Contact Information
If anything in this Shipping Policy requires clarification, or you need assistance with your shipment, please contact us:
Merchant Name: NOVA TRADE COLLECTIVE LLC
Support Email: contact@nocturnode.com
Phone: +1 9377669301
Business Address: 3044 Wavecrest Way, Lexington KY 40509, United States